Question 1

Refund Policy

Accepted Answer

The Refund Process

Our order and payment process is conducted by our online reseller Paddle. Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Please visit paddle.net if you encounter any problems with your payment.

Refunds are determined at the sole discretion of the our merchant of record Paddle and on a case-by-case basis. Please visit paddle.net if you think you have a valid reason for a refund. You can learn more about Paddle's refund and dispute policy in Paddle's Checkout Buyer Terms and Conditions.

Refund Amount Variations

The amount refunded to you may differ from the original amount paid due to the following reasons:

Tax Adjustments: Taxes collected at the time of purchase are recalculated, and any changes in tax rates or laws may affect the refund amount.
Currency Fluctuations: If you’re in a different currency zone, exchange rate fluctuations between the time of purchase and refund can alter the amount.
Processing Fees: Some transactions may include processing fees that are not refundable.

Question 2

Privacy Policy

Accepted Answer

Last updated: March 11, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Simular INC., 3F., No. 55, Siping St. Taipei, Taiwan..
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Question 3

Rankwing Terms of Service

Accepted Answer

Last Updated: March 2025

Welcome to RankWing (hereinafter referred to as "the Service" or "we"). The Service is operated by Simular INC. (hereinafter referred to as "the Company"). It provides users with SEO ranking tracking and related SaaS services. By using the Service, you agree to comply with the following terms. Please read these terms carefully before using the Service.

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1. Scope of Service and Applicable Users

The Service is available to users worldwide, allowing access to SEO ranking tracking and data analysis functionalities provided by RankWing, regardless of your location.
You are responsible for ensuring that your use of the Service complies with the laws and regulations of your jurisdiction. You assume full responsibility for legal compliance.
If changes in local laws prevent the operation or provision of the Service, the Company reserves the right to restrict or terminate your access to the Service.
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2. Registration and Account

2.1 Age Requirement

You must be at least 18 years old or meet the legal age requirement in your jurisdiction to register and use the Service.

2.2 Account Information

When registering, you must provide accurate and complete personal or business information and ensure that your information remains up-to-date.

2.3 Account Security

You are responsible for keeping your account credentials (such as username and password) secure.
You may not share your account with others.
The Company is not l

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